Terms of Sales

Date of update: 05/04/2016


Any ordering action implies acceptance of these general conditions of sale.The customer acknowledges having read them, prior to any order, and having fully accepted them, without reservation.

The validation of the order confirms the full acceptance of these conditions by the customer.


This site is published by the company STORES & PERGOLAS with a capital of £ 10,000, registered under the number SIRET 793 290 180 00017 with the Commercial Court of Fréjus. Its registered office is 2568, route de Fréjus 83490 LE MUY.

These general conditions are concluded between STORES & PERGOLAS, and the client, hereinafter referred to as the User.

The User who places an order via this site has read these general conditions. The placing of the order is worth acceptance.

These conditions apply only to natural persons who do not have the status of trader within the meaning of the Consumer Code and who act for their personal needs.

Minors have no legal capacity. Consequently, they are only able to order on the site with the express authorization of their legal representatives. It is the latter who will be committed to STORES & PERGOLAS.

The User is advised to save and / or print these general conditions without, however, modifying them.

STORES & PERGOLAS reserves the right to modify or adapt these general conditions. In the event of modification, the applicable conditions are those which were in force on the day of placing the order. The update date appears at the top of these general conditions.


These conditions govern the relations between STORES & PERGOLAS and the User. These relationships relate to the sale, through the site, of the various products put online.

This site is accessible 7 days a week.

The technical advice that we have deemed it necessary to give you can in no way give rise to any liability whatsoever for us. Articles are only guaranteed in the event of an express stipulation. We cannot accept any return of material or goods without our prior agreement.

For solar blankets, any deterioration due to: - lack of maintenance or the use of unsuitable products or instruments is expressly excluded: detergents, chemicals or solvents, scrapers or other instruments liable to deteriorate the surface; - lightning or unusual climatic conditions; - atmospheric or phytosanitary pollution; - animal stains; - assembly faults, user faults, projections of various products, hanging of objects on the canvas, falling objects, shocks, road accidents, vandalism, cigarette or other burns, fire.

Likewise, errors in ribs attributable to the user are excluded from the scope of our responsibility.

We take care of products that do not comply with the clearly stated wording of the order or quotation quoted. We do not cover the consequences of installation, environmental or usage conditions which do not correspond to normal conditions, to the uses of the profession, to the prescribed standards or to the destination of the canvas.


Once the order has been placed, the User will receive a confirmation email.

If a product is unavailable after placing the order, the User will be informed of it at the latest at the time of delivery. He will be entitled to the refund of the unavailable item as soon as possible.

By validating his order, the User authorizes STORES & PERGOLAS to send him his promotional offers by e-mail. He can refuse to receive them on simple request by e.mail.

Price - Payment

STORES & PERGOLAS reserves the right to modify its prices in the event of an increase in charges, in particular the rate of VAT, and in the event of a typographical or printing error, manifest.

The prices are expressed and payable in Euros all taxes included.

The price is payable at the time of order by credit card directly on the site or by check.

CB: Bank card (VISA or MASTERCARD) issued by a credit institution headquartered in France

STORES & PERGOLAS secures online payment using the S.S.L. 3.

3-D Secure is a secure Internet payment protocol: VISA / Mastercard accreditation

Important information

Since October 1, 2008, banks have installed a new security protocol called 3D Secure. It makes it possible to secure Internet payments made by bank card, by asking card holders to authenticate more securely with their bank.

This authentication is carried out by systematically entering a personal identifier, during each payment made on merchant sites, in France (and on certain foreign sites) displaying the logo "Verified by VISA" and "MasterCard Secure Code". This identifier can therefore be requested when validating your payment on the site of our Cybermut bank. For information, 3D Secure authentication is done in two ways: either you are asked for your date of birth, or your bank is will have offered to choose a special code. Please note that in the absence of authentication or if the authentication is incorrect, payment cannot be validated on our site. If you encounter payment problems on our bank's site, do not hesitate to contact YOUR bank in order to know exactly your personal identifier. Once installed on your card, this system is a real additional security preventing fraudulent use of your card on the Internet.

Check made out to STORES & PERGOLAS and sent to the order 2568, route de Fréjus 83490 LE MUY - FRANCE

NB: payment in 3 installments without charge for order + 250TTC: by credit card select the option to obtain the schedule if available.

By Check: Send your 3 checks when ordering - 1st collection when ordering then 30 days and 60 days from the order date.

Except promotion, a single price is provided for deliveries in the countries of the European Union: £ 23.

The products are available in France, Switzerland, the countries of the European Union, and the overseas departments (DOM).

No deliveries will be made abroad without clearly defined conditions and prior prices.

Shipping time and method

Delivery times are indicative.

The products are dispatched as soon as possible and, most often within 10 working days following that of the order, except special conditions indicated on the product page or home page.

A delay does not authorize the buyer to cancel the sale or refuse the goods.

It can not give rise to any deduction, penalty, compensation or compensation.

We use several carriers throughout the European territory. Most of our carriers contact you beforehand to indicate a time slot (morning or afternoon), a specific time of appointment being impossible to provide you for obvious reasons of constraints related to traffic and previous deliveries.

Deliveries are made on the ground floor or at your landing door, if necessary with your help.

For information, with this delivery method, the carrier is not required to deliver to you inside your home, upstairs, or to install the products delivered to you.

If the package is bulky or heavy, plan for the assistance of another person during delivery.

Delivery is made to the address mentioned on the order form

Return - Retraction

In accordance with legal provisions, the User has a period of 15 days from the receipt of his order to return to STORES & PERGOLAS the items with which he would not be entirely satisfied, without any justification.

Return costs are the responsibility of the User.

Tailor-made products and sales by the meter by the cut will not be returned or exchanged, which is the case for awning fabrics, pergola fabrics, balcony view shades, and generally all made-to-measure fabrics , in terms of the law "goods made to the specifications of the consumer".

To better serve the User, STORES & PERGOLAS may have to replace an unavailable item with another one of similar characteristics and of identical or higher quality at the same price. The user always has the option of returning his article. He may do so within 15 days of receipt by post. In this case, the return costs will be borne by STORES & PERGOLAS up to a “simple” Colissimo refund.

The user will be reimbursed within 30 days of receipt by STORES & PERGOLAS of the complete and intact package.


All our products are guaranteed by the manufacturer of the fabric, you can know the guarantees covered by going to the site from the manufacturer.

This warranty does not apply if the defect results from the installation, or from an incorrect measurement preventing the blind from operate normally.

Our guarantee covers all normal use of the blind: it does not apply in the event of negligence in use, for example

if an external canvas blind remains open during a strong gale, which would damage the canvas.

Before any possible return, contact us beforehand clearly specifying the nature of the defect and the number of your

invoice, We will specify the terms of return.

Possible disputes

In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution including assistance:

a professional association in the sector, a consumer association, any other council of its choice.

Complaint: Any complaint is brought to the attention of STORES & PERGOLAS with its customer service: STORES & PERGOLAS 2568, route de Fréjus 83490 LE MUY Tel. : 09 77 21 76 77 Monday to Saturday from 8 a.m. to 8 p.m.

Email: No complaint will be received after a period of 3 months completed from the day of receipt for any transaction between STORES & PERGOLAS and the User.


STORES & PERGOLAS undertakes to comply with the regulations on responsibility towards the consumer.

However, STORES & PERGOLAS cannot be engaged if its obligations are not fulfilled in the event of force majeure as defined by the case law of the Court of Cassation. Present, in particular, the characters of force majeure the following events: strike without notice from the transport services, fire in the warehouses of STORES & PERGOLAS.

The User acknowledges that there may be interruptions to the internet service which cannot be attributed to STORES & PERGOLAS.

STORES & PERGOLAS makes every effort to guarantee continuity of service, its obligation is only an obligation of means.

Applicable law: The contract is concluded in French.

These general conditions and all situations arising therefrom are subject to French law.

In the event of a dispute, the parties must seek an amicable agreement before any action before the courts.

Intellectual property and Use of the site.

All of the elements making up the site, whether visual or audio, are protected by copyright, trademark and patent law.

These elements are the property of STORES & PERGOLAS.

Any use, of whatever nature, total or partial must be expressly authorized by STORES & PERGOLAS.

Any link to the site must be removed at the request of STORES & PERGOLAS.